Customer feedback, reimagined
Feedback that feeds forward
Embed a polished feedback widget with one script tag, then let AI turn raw responses into themes, sentiment, and the next thing to build.
Free to start · No credit card required
Employee Net Promoter Score
99 / 136
52%
Promoters
29%
Passives
19%
Detractors
Recognition is improving. Workload clarity needs manager follow-up.
Your whole team, aligned
Everyone sees the same live feedback, in one place.
Always know what your customers feel
Sentiment and themes update the moment a response lands.
Sophia · just now
left feedback on Checkout
Recent responses
Trusted by product teams that ship fast
One platform, every feedback program
From quick pulses to full 360s — Feedforward adapts to how your team listens.
Company-wide employee surveys
Measure how your whole organization feels with structured, anonymous surveys you can run on any cadence.
- Anonymous, bias-safe responses
- Department & team benchmarks
- Trends tracked over time
Avg. participation
87%
Everything you need to listen
From collection to insight, in one lightweight platform.
Embeddable widget
A 30KB Preact widget that drops into any site with a single script tag and renders inside a closed Shadow DOM, so it never clashes with the host page.
- < 30KB gzipped
- Closed Shadow-DOM isolation
- Keyboard accessible (WCAG AA)
- No host CSS leakage
- HTTPS-only, HMAC-signed
Live dashboard
Real-time analytics the moment a response lands.
- SSE live stream
- NPS distribution & sentiment timeline
- Audience & response heatmaps
AI insight extraction
Themes, sentiment, and summaries, extracted automatically.
- Automatic theme extraction
- Sentiment scoring
- Weekly AI summaries
Every response, in context
See each response with its AI sentiment, summary, and country.
- Per-response AI sentiment
- AI one-line summaries
- Virtualized 10k-row table
Drops into any site
A <30KB widget embeds with one script tag, in a closed Shadow DOM.
- < 30KB gzipped
- Closed Shadow-DOM isolation
- HTTPS-only, HMAC-signed
Live in three steps
No SDKs, no migrations. Just paste and go.
Embed
Paste one script tag into your site and match your brand in minutes.
Collect
Visitors answer NPS, CSAT, and open-text questions in context.
Understand
AI turns raw answers into themes, sentiment, and next steps.
1 <!-- Paste before </body> -->
2 <script
3 src="https://widget.getfeedforward.com/v1.js"
4 data-embed-key="org_xyz_emb"
5 data-survey-id="sur_abc" async></script>
6 // ✓ Live in under a minute<30KB
Widget bundle
3
AI patterns
WCAG AA
Accessibility
Real-time
Live updates
Loved by teams everywhere
Here's what customers say about Feedforward.
“We replaced three tools with Feedforward. The AI themes alone save our PMs a day a week.”
Amara Okafor
Head of Product · Northwind
“Setup took one script tag. We had real sentiment data flowing the same afternoon.”
Daniel Reyes
Founder · Acme
“The live dashboard means I stop guessing. I can see exactly where customers are frustrated.”
Mei Tanaka
CX Lead · Globex
“Our NPS climbed 14 points in a quarter once we acted on the themes it surfaced.”
Liam Murphy
Product Manager · Initech
“Beautiful widget, painless embed, and the insights actually read like a teammate wrote them.”
Sofia Rossi
Growth · Umbrella
Start collecting feedback today
Spin up your first survey in minutes and watch insights roll in.
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